Reference

Privacy Policy for Wallet and Account Data

Your account details and DANA, OVO, GoPay or QRIS records receive clear treatment under the olx23 Privacy Policy.

Account clarityWallet recordsMobile accessPolicy requests

What Our Privacy Policy Covers

olx23 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers information you provide during account creation, including your phone number, login details and verification responses. We also record technical details such as browser type, device identifiers, approximate access time and pages opened, so we can protect sessions and investigate stalled wallet statuses.

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Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account are used to match a transaction, not to request your wallet password. We retain records for the period needed for account support, security checks and legal duties. Access depends on local law, and where
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local law permits, you can ask what data we hold, request a correction or contact us about deletion.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Get Help With Privacy Policy Requests

A privacy question should not disappear inside a payment conversation. Use our support route when you need a copy of account data, want to correct a phone detail, or need clarification about a DANA or QRIS reference connected with your account. Include the email or phone detail used at registration, but never send a password or wallet PIN. We will use the account check to confirm that a request comes from you before discussing personal records.

Team online

Account request

Ask support for the personal details linked to your olx23 account. We may confirm your registered phone number and recent login before sending a data access response, keeping the request tied to the right account.

Wallet clarification

For DANA, OVO, GoPay or QRIS records, share the transaction reference and date rather than your wallet credentials. We can explain which payment record is stored and why it appears in your account history.

Correction route

If your name, phone detail or contact address needs changing, contact support through the account help path. We first verify the request, then update the relevant record or explain why a record must remain.

HANDLING DETAILS

Six Ways We Handle Your Data

Privacy is handled through practical account steps rather than broad promises. We separate login records from wallet references, limit internal access to support and security work, and use…

Collected details

We collect the contact and verification details needed when you open an account, plus device and session data created during…

Cookie choices

Cookies can keep a session open, remember display choices and help us detect unusual access.

Account security

Phone verification comes before account access, and we may request an additional account check when login behaviour changes.

Payment matching

A DANA, OVO, GoPay or QRIS reference lets us match a payment status with your account.

Retention period

We keep personal and transaction records only for the time needed for account support, security checks, dispute handling and legal…

Request changes

You can ask us to access, correct or delete eligible personal details through support.

Privacy Policy Questions Before Account Access

The answers below focus on the searches we hear before an Indonesian account is opened. They explain how the olx23 Privacy Policy relates to phone verification, mobile sessions, wallet references and requests for personal data. If your situation is not covered, contact support with your registered account detail. When access or eligibility is discussed, it depends on local law and our policy is applied within that boundary.

It covers account details, phone verification, login sessions, device data, cookies, support messages and payment references. It explains why we use each category, how long records may remain and how you can request access, correction or deletion where applicable.

Yes. We may store a DANA or QRIS transaction reference, amount status and matching details needed for account support. We do not ask for your wallet password or PIN, and those credentials should never be included in a support message.

Phone verification connects account access with the contact detail you supplied and helps us investigate unusual login activity. If you change device or lose access, support may use that same account check before discussing personal or payment records.

You can contact support with the phone or email used at registration and ask for an account data copy. We verify ownership before responding, then provide the eligible records or explain any legal or security reason for withholding a portion.

Send a correction request through the account help path and identify the detail that is wrong. We may ask for a verification step before changing it, especially when the detail is connected to phone access, wallet matching or account recovery.

We retain payment references for the period needed to match wallet status, handle disputes, protect accounts and meet legal duties. After that period, records are removed or separated from direct identifiers when retention is no longer necessary.

You can request deletion of eligible personal details through support. We first confirm account ownership and check whether a record must remain for security, dispute handling or legal duties. Where local law permits, we remove or de-identify data that no longer needs retention.

Privacy Policy for Wallet and Account Data

Get Help With Privacy Policy Requests

Account request

Wallet clarification

Correction route

Six Ways We Handle Your Data

Collected details

Cookie choices

Account security

Payment matching

Retention period

Request changes

Privacy Policy Questions Before Account Access

01 What does the olx23 Privacy Policy cover?

02 Does the Privacy Policy cover DANA and QRIS data?

03 Why does olx23 ask for phone verification?

04 Can I request a copy of my olx23 account data?

05 How do I correct details in the olx23 Privacy Policy records?

06 How long does olx23 keep payment references?

07 Can I ask for deletion under the olx23 Privacy Policy?

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